General

  • Pinnacle Pilates is a luxury reformer and mat Pilates studio designed to elevate your mind, body, and spirit. Rooted in intention and led by expert instruction, we offer a refined space where movement meets mindfulness. With pilates sessions, infrared sauna experiences, and a strong sense of community, we invite you to reconnect—within and with others. At Pinnacle, wellness goes deeper than the surface. This is movement with meaning.

  • Pinnacle Pilates is designed for all fitness levels—from those new to Pilates to seasoned movers. Every class offers thoughtful modifications and progressions, allowing you to move confidently and grow at your own pace. As with any new journey, there may be an adjustment period. Our serene, softly lit environment invites you to turn inward, quiet external distractions, and let go of comparison—whether with yourself or others. As you become more attuned to verbal cues rather than visual ones, you’ll discover a deeper connection to your body and the present moment.

    If you’re managing chronic pain, injuries, or a medical condition, we encourage you to consult with your physician before beginning any new movement practice.

  • Our classes have varying levels of intensity. Summit Sculpt is higher-intensity, Energize + Elevate is medium-intensity featuring more dynamic movement and Foundation Flow is restorative, beginner friendly.

  • Grip Socks are required for all Reformer classes for safety and hygiene and are available for purchase. For any questions, please call, email, or visit the front desk.

  • There is no one-size-fits-all. Listen to your body and choose what best suits your lifestyle. We love seeing you but firmly believe the rest is as important as the work. Mixing a Foundation Flow class into your routine will go a long way.

First Time

  • Yes! All clients must create an account in order to purchase class credits and register for class. To create an account, go to your desired studio and click on ‘book a class’ or click the ‘account’ button from the menu.

  • Wear comfortable clothes you can easily move in and dress to sweat! For both safety and sanitary reasons, we require that you wear grip socks for any Reformer class.

    Remember your water bottle but leave your mat at home, we will provide them for each mat class. We have a filtering station you can use to refill your bottles.

    If you suffer from chronic back pain, painful joints, injuries, or a severe medical condition, we recommend you consult with a physician before beginning a new exercise program.

  • To ensure a smooth flight, it is recommended to arrive and check in at least 10-15 minutes prior to the start of your class. For safety reasons and to prevent the disruption of others, we do not allow for late entry.

    If your first visit is for a Reformer class, an early arrival is essential. If we are unable to provide a machine orientation prior to class, we will need to reschedule your visit.

Class Credits

  • Class credits can be purchased on our website or on our booking app. All sales are final. All classes must be prepaid. Classes are non-refundable, exchangeable, or transferable.

  • We are sorry, but we do not offer refunds for class credits. If you cancel class within our cancellation policy, the class will be credited back to your account for later use. If you need to cancel less than 12 hours before the class start time, you will lose the class credit.

Memberships

  • Not at this time. As a newly opened studio, we're currently focused on offering a curated schedule of high-quality classes. As our community grows and demand increases, we look forward to introducing more memberships options.

  • Yes! Our Inspire Membership allows you to take 4 classes a cycle, our Radiate Membership allows you to take 8 classes a cycle, and our Awaken Membership allows 12 classes a cycle. All memberships auto-renew every 30 days. The day your limited membership expires, your account will be automatically charged for the next billing cycle under the same terms. There are no late cancellation penalty fees for these memberships, aside from losing the credit you booked with.

    With our Awaken membership you receive one (1) free class for a guest per month.

  • You can purchase a membership online or we can assist you in studio.

  • All memberships have a three-month (90 days) minimum commitment after which you can cancel at any time. If you want to cancel your membership after the initial three billing cycles, please email (info@pinnaclepilates.ca) us at least 30 days prior to the expiration of the current cycle and we will cancel the auto-renew. *please include the reason for your cancellation

Late Arrivals & Cancellations

  • For safety reasons and to prevent disruption to other clients, we have a strict 5-minute policy. If you arrive any later, you will not be permitted into the studio.

    If you wish to cancel a class, you must do so at least 12 hours in advance or your class credit will be forfeited. Please review our cancellation and walk-in policy in the event you are unable to make your scheduled class.

  • To avoid losing your credit, reserved classes can be canceled up to 12 hours prior to the start of the class. If canceled with less than 12-hour notice, you will lose the credit from your package.

  • If you need to cancel a reservation, log in to your account, click My Classes, click the pencil icon next to the class you’d like to cancel, click Cancel Reservation. If you have trouble canceling or have any questions, please email us.